Technical Expertise * C# * Java * JavaScript * Python * SQL * Kusto Query Language (KQL) * HTML * CSS * .NET framework * Bootstrap * Common Data Service * Power Platform * Azure * Azure Active Directory * Power Automate * Dynamics 365 CRM * Linux (Ubuntu, Arch) * Visual Studio * Visual Studio Code * Git/GitHub * Azure DevOps * Hyper-V * Agile methodology * IcM Professional Experience Infosys Ltd. (Microsoft Corporation) | Redmond, WA Senior Associate October 2018 — Present * Troubleshoot complex internal/external customer challenges spanning multiple integrated Microsoft services with a focus on the Dynamics 365 CRM ecosystem * Identify and collaborate with feature owning product teams to drive resolution of issues * Primary point of escalation within a geographically diverse support team, resolving technical and interpersonal roadblocks both internal and external to Microsoft * Collaborate across development/management teams driving product, process, and reporting improvements * Design and build automation to reduce manual effort and toil * Transfer knowledge by onboarding new hires and designing/presenting training material for the globally distributed team Revature | New York, NY Dynamics 365 CRM Consultant July 2018 — October 2018 * Project development in C#, SQL, .NET, HTML, CSS, JavaScript/jQuery, and Bootstrap in a Dynamics CRM environment * Team lead for an Agile project including development of custom Dynamics plugins, workflows, and RESTful APIs DicomSec | São Paulo, Brazil Co-Founder September 2016 — July 2017 * Built a web platform for the secure transfer, transcoding, and encryption of radiological (DICOM) images * Identified over 1500 DICOM servers accessible over the public Internet * Led research effort into HIPAA regulatory compliance and enforcement HCHEQ | Tarrytown, NY Administrative Coordinator/Health Home Associate June 2013 — May 2016 * Provided clear, e?ective application and Windows support for end users * Worked with development team to perform root cause analysis of critical incidents and bugs * Primary point of contact for all second tier bug reports, feature requests, and user training opportunities * Primary, direct liaison between development team and users as well as development team and management * Rapidly became the product expert for multiple internally developed and third-party applications to provide both QA and support Hudson Health Plan | Tarrytown, NY Junior Data Analyst January 2013 — June 2013 * Managed PHI receipt and processing from external medical organizations for HEDIS and QARR compliance * Acted as liaison between clinical sta? and IT analysts * Provided application support on multiple applications by phone and email * Produced high-quality documentation for specific applications * Assisted in development of streamlined processes for data receipt and processing * QA and UAT for internally produced software * Produced reports to show QARR and HEDIS compliance Frontier Communications | Rochester, NY Special Accounts Representative January 2012 — May 2012 * In a B2B call-center environment, translated customer (CLEC) requests into tickets/work-orders for a telephone (POTS) provider Education Harvard University Extension School, Master of Liberal Arts, Information Management Systems, 2017 SUNY Geneseo, Communicative Disorders and Sciences/Computer Applications, 2011 Volunteer Eastern Cooperative Recreation School Board Chair 2019 — Present * Drive strategic, tactical, and operational decision making in collaboration with our 100% remote executive board Technology Consultant 2013 — Present * Configure and support website, marketing, and data management tools for day-to-day operations and event management Improv Theater Teacher 2012 — Present * Lead inclusive, confidence and community building improv workshops for beginner and intermediate participants 0Isaac Steiner Redmond, WA ilebwohlsteiner@gmail.com 845-803-0238